SmallBizGenius Analysis
Quill.com is a popular online retailer for office supplies, praised for its user-friendly website and fast delivery. While most customers report positive experiences, some have encountered issues with order fulfillment and customer service.
Category Breakdown
Scores based on analysis of 296 recent reviews
Ease of Ordering/Website Usability
8.5/10Many reviewers praise Quill's website for being easy to navigate and user-friendly. Customers appreciate the simple ordering process and the ability to quickly find the products they need. For example, reviewers mention how 'everything is so easy on the website from logging in to ordering to paying' and that the 'website is easily navigable'.
42 reviews mention thisFast Delivery
9.0/10A significant number of reviewers highlight Quill's fast and efficient delivery service. Customers appreciate the quick turnaround time from placing an order to receiving their supplies. Reviewers state 'Super easy ordering; fast delivery' and 'Quill's fast delivery makes everything run smoothly in the office'.
38 reviews mention thisProduct Selection & Variety
8.0/10Reviewers frequently mention the wide variety of products available on Quill. Customers appreciate being able to find everything they need for their office in one place. Examples include 'There are so many items available' and 'They have every office need that you can think of and even more!'.
25 reviews mention thisRewards Program & Savings
7.8/10Quill's rewards program and available discounts are frequently mentioned as a positive aspect of shopping with the company. Customers appreciate the opportunity to save money on their purchases. Reviewers note 'always $saving offers' and 'the coupons and bonuses make shopping fun!'.
20 reviews mention thisCustomer Service Issues
4.0/10Some reviewers report negative experiences with Quill's customer service, including order cancellations and difficulty resolving issues. These customers express frustration with the lack of communication and the impact on their business operations. Examples include 'they up and cancel the order and say it's due to inventory issues' and 'Completely inept'.
15 reviews mention thisOrder Fulfillment Problems
4.5/10A subset of reviews mention issues with order fulfillment, such as incorrect items, damaged products, or items listed as available but later canceled. This leads to frustration and inconvenience for customers. Reviewers share experiences like 'I ordered a file cabinet that came in damaged' and 'Ordered a product, was emailed the following day they were unable to process without an explanation'.
12 reviews mention thisPros & Cons
What Customers Love
"Everything is so easy on the website from logging in to ordering to paying. So convenient in today's world when to go to the store would take an hour with drive time."
"Quill's fast delivery makes everything run smoothly in the office."
"There are so many items available and good sales."
"The reward programs and savings program is an incentive is a huge plus."
"Customer Service always resolve the issues."
Common Complaints
"I ordered a product which they listed as available on their site for sale. 8 hours later they up and cancel the order and say it's due to 'inventory issues'"
"They tell me they need my account number to get tax exempt. They won't generate an account number until I place an order. Haha!"
"I ordered a file cabinet that came in damaged."
"Prices are getting entirely too high compared to other office supply websites and your decision to go with WATCO as a delivery service provides the most unprofessional, sloppy and unreliable delivery..."
"your website wouldn’t accept apple pay"
Common Questions About Quill
Answers derived from customer review patterns
Is Quill legit and trustworthy?
Yes, Quill is a legitimate online retailer that has been in business for many years. The majority of customer reviews are positive, highlighting the company's reliable service and wide product selection. However, some customers have reported issues with order fulfillment and customer service, so it's important to be aware of these potential challenges. Overall, Quill is considered a trustworthy option for purchasing office supplies, but it's wise to double-check order details and contact customer service promptly if any issues arise.
Based on 45 reviewsDoes Quill have good customer service?
Customer service experiences with Quill appear to be mixed. While some customers praise the helpfulness and efficiency of Quill's customer service representatives, others report difficulties resolving issues and a lack of responsiveness. Some negative reviews mention order cancellations, incorrect items, and delays in communication. Therefore, while Quill strives to provide good customer service, experiences can vary, and it's important to be prepared to advocate for your needs if you encounter any problems.
Based on 20 reviewsIs Quill worth it for small businesses?
Quill can be a worthwhile option for small businesses seeking a convenient and comprehensive source for office supplies. The website's ease of use, wide product selection, and fast delivery are major advantages. Additionally, the rewards program and available discounts can help small businesses save money. However, it's important to weigh these benefits against the potential for order fulfillment issues and inconsistent customer service. Small businesses should carefully consider their priorities and risk tolerance before choosing Quill as their primary supplier.
Based on 30 reviewsWhat is Quill's return policy like?
The reviews provided do not offer specific details regarding Quill's return policy. It is recommended to visit the Quill website or contact their customer service directly to obtain the most accurate and up-to-date information on their return policy, including the return window, eligible items, and any associated fees or restrictions.
Based on 0 reviewsHow does Quill help small businesses build credit?
Some reviewers mention using Quill to build business credit, suggesting that Quill offers payment terms (such as Net 30) that can help businesses establish a credit history. However, approval for these payment terms may not be guaranteed, as some reviewers also reported being denied credit despite having good personal credit scores. It's important to check Quill's specific requirements and eligibility criteria for business credit programs before applying.
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